Digital
Customer Experience

As a result of being in the thick of the website technology evolution and business outcomes delivered using website-led solutions over the past 23 years. We understand the importance of having robust and efficient Digital Experience Solutions comprising CMS, Marketing tools, Omnichannel tools and AI solutions that can help you streamline your operations, reduce costs, and increase profits.

Our work includes high-traffic global sports websites with multi-Million+ hits/ hour, nationwide property search & mortgage websites serving a wide customer base, collaboration portals for organizations with 10,000+ enterprise users, not-for-profit websites with 100K plus donors, insurance websites with 200k plus member customers, banking portals with 1Million plus users, Fund house portals with 100K plus daily transactions amongst many others.

Service Offerings

Machine learning
UI/UX
Speech recognition
Low Code
Computer vision
ICE
Computer vision
CMS

UI/UX Design Services & Capabilities

  • Mobile app UX & UI design
  • Cross platform experience design
  • UI and UX consulting
  • Product Design
  • UX Research

Our approach to providing UI/UX Design Services

  • 01
    Market Research & Analysis
  • 02
    Concept Presentation
  • 03
    UI/UX Wireframes
  • 04
    Fully Functional UX/UI
  • 05
    Prototype Testing
  • 06
    Front-end Development
  • 07
    UI Testing Process
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UX Audit

Changepond provides thorough and complete UX audits through its proprietary UX audit methodology based on the 10 principles of Heuristics. Leveraging this approach, we help our clients in elevating customer experiences. Under this offering, we provide a gamut of services catering to different organization sizes and industries - from UX audits for existing products, to setting up the UX as per the audit guidelines to UX consulting for fine-tuning the existing design.

Key areas of this solution

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Benefits

Intelligent automation goes beyond the realm of just improving profitability. IA improves our day-to-day lives, our business outcomes and takes technology to the next step of evolution.

  • 01
    Assured Omnichannel Readiness
  • 02
    Pixel perfect software delivered at every release
  • 03
    Accessible to all your users and prospective users
  • 04
    Unified experience across browsers
  • 05
    Reduced Time to Market
  • 06
    Focus on Continuous Improvement
  • 07
    Infrastructure agnostic

80% Workload Reduction | 40 – 75 % Cost Savings | Serves more clients-increases the ability to cater additionally 40% to 50% requests

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Benefits

  • 01
    Business Agility and rapid delivery of applications
  • 02
    Improved communication between systems
  • 03
    Enables model-driven development
  • 04
    Minimize the backlog of business demands and ensure quick turnaround from POC to the Project

80% Workload Reduction | 40 – 75 % Cost Savings | Serves more clients-increases the ability to cater additionally 40% to 50% requests

At Changepond, we believe in delivering the best customer experience at value for money, which is why we offer the following services,

At Changepond, we believe in delivering the best customer experience at value for money, which is why we offer the following services,

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Customer Experience Benchmarking vs. Industry, Competition
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Industry-specific Open-Source Development
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3rd party integrations and plugins (ready-to-use components)
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Migration & upgrade as a Packaged Service
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Interactive UI/ UX designs for omnichannel rollouts
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Secured managed services
cms process

Our unique add on services are

  • 01
    Intelligent dashboard for actionable insights
  • 02
    Help in choosing the right SMS, CDP, and CDN tools
  • 03
    Build personalization journeys
  • 04
    Handling Multilingual Content
  • 05
    Integrations of all necessary features and plugins for payments, eCommerce
  • 06
    Content as a microservice

Advantages of choosing Changepond as your Digital Experience Solution partner.

  • Business First Approach
  • Reliable and high-performing architecture
  • Bespoke Digital Experience Solution with the ability to meet your growth goals
  • The low total cost of ownership
  • Fast-paced development
  • Assured delivery quality using time-tested tools
So why wait? Contact us today to learn more about how we can help you.

Let us help you reduce costs, increase profits, and streamline your operations with our smarter digital business solutions.

Partners

Registered Umbraco
optimizely

Partners

Appian
Argos Labs
Aurachain
Microsoft Power Platform

Client Testimonials

You do not have to be bogged down by data when you have bots behind the screen doing the work for you. Your accountants can instead focus on improving customer experience.

- CIO, US based Tax Accounting and Advisory Firm

Analyst Speak

has shifted from an option to a condition of survival. Organizations will require more IT and business process automation as they are forced to accelerate digital transformation plans in a post-COVID-19, digital-first world.

- Fabrizio Biscotti, research vice president at Gartner

Ready to use digital customer experience

Let’s start a conversation.