To ensure the highest possible quality of development and maintenance, we have devised a Changepond Quality Management Process (CQMS) that emphasizes problem prevention rather than problem correction. Our CQMS integrates our quality approach throughout the development life cycle, thereby ensuring that quality is built in as development progresses.
The adoption of CQMS has been a bottom-up approach rather than a top-down approach, in that, the individual projects and their Project Leads have owned the adoption of the Quality processes for their project leading to the organisation’s readiness for assessment and certification by external auditors. This way, the systems and procedures have been implemented from the grass-roots level across the organisation.
Our Quality Improvement Program is based on business needs, technology changes, customer feedback, suggestions and process performance. Various metrics have been defined for the different systems and processes followed for each of the Quality Management areas. These metrics follow the SMART principle denoting that they are Simple, Measurable, Achievable, Realistic and Timely.
The individual Project Leads and Project Managers are directly responsible for the Quality Improvement Program by adding value to the business, technology and process improvements, thereby, providing indisputable value to the various stakeholders. This translates into a value-add for the customers in terms of better response to the requests, productivity gain for the employees and employer and increased capability and profitability for the management. Our customers have benefited as a result of fewer defects, reduction in cycle time and improved delivery capabilities.