Modernizing Workorder Management for Leading Technology Company Managing Mission Critical Infrastructure

For the leading technology organization managing mission-critical infrastructure in the UK, Changepond assured seamless workorder management through intelligent inspection.

Need for intelligent inspection

The company releases around 600 work orders per day for around 5000 employees in the field through their Enterprise Management Application. So, it should

Be mobile and omnichannel friendly
Have an uptime of 99.99%
Provide options for offline and online synchronization
Have a seamless interface with other apps

Solution overview

Changepond leveraged its AI/ML experience to assure seamless integration and real-time tracking of work order progress and operatives, as well as ensure service availability.

Objectives of the project

Seamlessly integrated mobile app-based work order tracking
Enabling job audits or ensuring compliance
Enhance field users’ UX
To provide a near real-time update of job status with real-time Geo-coordinates
Technology upgrade and leveraging cloud platform capabilities

Benefits

Better Work Allocation and Utilization of resources
At any given time, a map view of job orders and available technicians is displayed
Improved Usability and Design
One single system for all information
Easy integration of new business requirements from the market

Analyst Speak

More than half of all field service jobs will include mobile AR and other advanced digital tools by 2025, compared with less than 10 percent in 2019. - Gartner

One of the biggest boons of an automated workflow is gaining back precious minutes, which turn into even more precious hours. Accordingly, many workers are asking, “What can I do to maximize my newfound time savings?” And plenty is coming to the same answer: Start learning. - Forbes

Work Order Management through Intelligent Image Processing

Make the management more efficient with real-time tracking