SAP Services

Changepond SAP multishore life cycle services includes

Offshore SAP Development and Support Services

Changepond offers offshore end-to-end development roll out and support for existing SAP R/3 and my SAP Business Suite installations. Changepond's offshore support model delivers significant cost effectiveness combined with 24/7 availability and helps SAP users reduce their SAP development and support costs.

The services include:

• R3, My SAP development and roll out
• Facilities Management - data centre, power, space
• 24/7 Support including bug-fixes and patches
• Leveraging SAP Software Maintenance support to correct system errors
• Deploying SAP-internal tools to help in problem resolution
• Log, Track, Resolve and Close service requests to the customer's satisfaction
• Support for troubleshooting issues, handling user inquiries, and answering how-to questions
• Clinical Specialities
• Generic Software Services

BASIS & Systems Management Services

Changepond's BASIS & Systems Management Services provide Remote System Management Expertise to support SAP systems, OS's and databases.

The services include:

• Handling of SAP Basis Configurations
• Module Configuration and Integration
• Software Installation
• Data Migration and System Interfaces
• Setting up of user profiles/authorization adhering to customer guidelines and controls
• Perform SAP Repair Functions
• Administration of SAP Peripherals and Printers
• Collection of SAP performance statistics for use by customer
• Implementing of changes to improve security
• Maintaining a knowledge database of list of problems and solutions
• Client Rollouts
• Transport Setup and Management
• Solaris, Aix & HP/UX system administration including performance tuning, trouble-shooting and applying of patches
• System Monitoring and Tuning
• Backup Management Services
• Oracle, DB/2 & Informix Database Administration
• Database Re-organisations

ABAP Services

Changepond offers a host of ABAP services, based on its offshore development capabilities across all modules of SAP.

These service include:

• ABAP programming
• Enhancements to existing application modules
• Developing forms and layout sets
• Data Conversions
• Performance Analysis
• Development of Extensions and Customizations
• Development of reports, interfaces and scripts
• ABAP/4, SAP Script and Report Development

xSports Services

Based on Changepond's Sports vertical industry experience, the xSports application provides an integrated and flexible suite of capabilities and services that have gained broad acceptance from sporting organizations world wide.

• Web based three-tier application running on SAP NetWeaver on SQL Server 2000 database
• Follows the MVC architecture using WebDynpro, Session Bean and Hibernate
• Addresses functionalities such as Accreditation, Content Management System (CMS) and New Media Support Solutions

Upgrade/ Migration Services

Changepond's SAP Upgrade solutions provide remote consulting expertise to upgrade your production system to a new SAP version or migrate to newer versions of databases within the SAP solution stack:

• Ensures maximizing the value of your systems by running the latest SAP applications
• Provides step-by-step assistance through upgrade process that may include the implementation of new SAP functions or applications
• Enables maximum availability of your SAP application by upgrading to the latest versions or migrating to different products within the SAP Solution stack

Advanced Services

Changepond leverages its high-end SAP and Domain expertise to offer advanced solutions in the following areas:

• Spend Analysis including classification, rationalization and duplicate removal from SKU (Stock Keeping Unit) and BOM (Bill of Material) items
• Expense Claims Management and Employee Self-service solutions