by Changepond Posted on April 26, 2012
Changepond's Collaboration Framework helps organizations to easily integrate their existing Enterprise solutions to enable enterprise wide collaboration. Available on both web and mobile platforms, the solutions provides a easy & efficient interface for users to collaborate.
SupportService scenarios may demand actions, since customers are impacted through unnecessary delays in fulfilling requests. Support Managers are nowadays equipped with a "service window" which are ideal in retrieving and collaborating information quickly & efficiently. Mobile solution is available for field services engineers to hook into the systems anytime, anywhere.
TrainingCollaboration platforms can be used to propagate information for Training across the Enterprise. The course content can be delivered onto the mobile devices for offline viewing. The solution is supported by assessment functions that provides the "registration to certification" process to assess the users on the overall program.
SalesThe solutions provides an innovative platform for product and relevant information during Sales scenarios. Sales folks are often mired in tedious searches on information, which will now have extended time to spend in understanding the products and its offering better. The information is also available offline through the mobile application.