The Changepond Execution Approach for Application Management is primarily designed to ensure high availability of the applications under management and incremental improvements in the areas where the maximum benefits can be obtained.

In order to manage a new environment, a structured approach is taken to absorb all aspects of the applications to be managed. This approach covers the business impact and priority, business processes, technology environment, documentation, coding approach, past problems faced, internal service approach, priorities, vendor support and road map for the applications.

Application Management transitions usually involve significant cultural change management. Unless managed with sensitivity and experience, the transition can be difficult. Changepond leverages its past experience and professionalism to make such transitions an effective one.

To meet the expectations of high availability and dependability in such environments, the Changepond team goes through a lot of detail and phases out the type of work taken up – making important value judgements based on criticality, complexity and knowledge levels.
The primacy given to availability and dependability is part of the culture of the application management execution team during all stages of execution.

Process maturity and quality processes form the bedrock of execution in application management. Processes in servicing the Customer and processes for making relevant modifications and changes are very structured, tracked and followed with care to ensure that availability and other Customer goals are achieved. Accuracy, repeatability, traceability and continuous improvement are achieved through the quality systems followed.

Typical Project Team

Offshore Infrastructure

Sample Responsibilities and SLA’s

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